Understanding your Limited Factory Warranty and what it covers...

The Manufacturers Limited Warranty you received when you purchased your ice machine is not a 100% everything is covered no questions asked warranty, and although wording may vary between most manufactures limited warranties, they are all basically designed protect you against premature product failures caused by a defective part or workmanship within the product itself for a specific amount of time! That being stated it's important to understand that although your equipment might be within its warranty period, it doesn't always mean the repairs in question are covered by your factory warranty? Here a few common examples (but not limited too) of non-warrantable repairs:

• IMPROPERLY INSTALLED: Equipment must be installed according to Manufacturers Limits & Guidelines and must be installed in areas that meet minimum & maximum limits. 

• MAINTENANCE RELATED ISSUES: Dirty, greasy, scale, bacteria growth, etc., due to improper and or non-regular maintenance. *Insufficient water supply, including, but not limited to, hard water leading to clogged water supply, and or clogged and or improperly sized water filters, etc.*Slow production, including but not limited to, high heat areas, and or general harsh working environments.

• IMPROPERLY SIZED EQUIPMENT: Equipment is only designed to produce a certain amount of ice. If the complaint is that a unit is slow or not making enough ice, and it’s later determined that the unit is running within normal limits, you will be charged for the service call & any labor required to test the Equipment. 

• PARTS DEEMED DAMAGED, NOT DEFECTIVE: Parts or equipment deemed damaged not defective. Including by limited to Parts damaged by bad water, dirt, grease, improper maintenance, stress, harsh working environment, or improperly installed equipment.

In Accordance with your Manufacturer’s Warranty, Reliable Ice Equipment will diagnose, repair and then bill the Manufacturer for what we believe to be any warranty related repairs. All warranty repairs charges are subject to Manufacturer’s final approval. If a claim is later rejected by manufacturer for any reason, you the customer, are responsible for any and all charges at our current customer rates. You, the customer, are also responsible for any charges, including the initial service call charge and any additional diagnostic labor, if requested repairs are deemed to be non-warrantable or non-warranty related. Should have any questions as to what is covered we ask you to use the links below to open a copy of warranty bond.